Information we collect
We may collect information you voluntarily provide when you contact us, submit a form, request service information, communicate with us, or otherwise interact with our business. The information may include your name, phone number, email address, preferred method of contact, vehicle or service details, and the contents of your message.
We may also collect certain information automatically when you use our website, such as device type, browser type, pages viewed, approximate location derived from an IP address, and information provided through cookies or similar technologies. This information helps us operate, maintain, and improve the website.
How we use information
We may use the information we collect to respond to your inquiry; communicate about tires, wheels, vehicle repair, appointments, and service matters; provide requested customer support; send messages you have agreed to receive; maintain business records; protect our website and customers; and comply with applicable laws.
We may use aggregated or de-identified information for analytics, operational improvement, and planning. Aggregated or de-identified information does not reasonably identify you.
SMS / text messaging privacy
If you provide your mobile number and affirmatively opt in where required, Heavenly Tires & Wheels may send text messages about service-related matters, appointment coordination, customer support, promotions, and other business communications you have agreed to receive. Message frequency varies. Message and data rates may apply.
Your consent to receive promotional text messages is not a condition of purchasing any goods or services. You may opt out of text messages at any time by replying STOP to a message. For help, reply HELP or contact us at 610-207-3178 or [email protected]. Carriers are not liable for delayed or undelivered messages.
We use SMS-related information to send and support the messages you request, maintain opt-in and opt-out records, respond to inquiries, and meet legal or carrier requirements. We do not share your SMS opt-in consent with third parties for their independent marketing purposes.
Your choices
You may choose not to provide certain information, although that choice may limit our ability to respond to your request or provide certain services. You may opt out of promotional email by using the unsubscribe link in the email, if available. You may opt out of SMS messages as described above. To request access, correction, or deletion of information where applicable, please contact us using the details below. We may need to verify your request before completing it.
Security & retention
We use reasonable administrative, technical, and physical measures designed to protect information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security. We retain information for as long as reasonably necessary for the purposes described in this policy, to meet legal or operational requirements, and to resolve disputes.
Children’s privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can address the matter.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date. Your continued use of the website after an update is subject to the updated policy.
Contact us
For questions about this Privacy Policy or our privacy practices, contact Heavenly Tires & Wheels:
Heavenly Tires & Wheels
1501 Frush Valley Rd
Reading, PA 19605
610-207-3178
[email protected]